🎁 Register today to win an exclusive gift valued at $900 | FREE LIVE PANEL — August 5, 2026 at 8:00 PM EDT | Limited seats · Replay sent to all registrants | CrVT retention · Specialty stipends · Promotion tracks | 🎁 Register today to win an exclusive gift valued at $900 | FREE LIVE PANEL — August 5, 2026 at 8:00 PM EDT | Limited seats · Replay sent to all registrants | CrVT retention · Specialty stipends · Promotion tracks |
Veterinary Business Institute
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Exclusive gift valued at $900 — every registrant who attends live is automatically entered to win.
Date
August 5, 2026
Time
8:00 PM EDT
Format
Live Zoom Panel

The Tech Retention Crisis — Why 70% of Your Techs Are Burned Out, and the 30% Who Quit Cost You More Than Any DVM

70% of credentialed vet techs report severe burnout, and the 30% who quit cost owners more than losing any DVM. Learn the true cost of a lost CrVT, what techs say actually keeps them beyond pay, and the retention infrastructure that keeps your A-players from walking out the door.

Mark Massaro
Mark Massaro, DVM
Founder · NCVC LinkedIn Group · The Digital DVM
Ava Khodadadeh
Ava Khodadadeh, DVM
Veterinarian · Culture & Practice Management
Caroline Kercheval
Caroline Kercheval, LVT
Talent Manager & LVT · VEG ER for Pets
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Live Q&A Replay Included Practical Scripts
Key Discussion Topics

What We'll Cover

Practical, implementable strategies you can use in your practice the very next day.

1
70% of credentialed vet techs report severe burnout and 30% of practices reported losing techs in the last year — the staffing leak nobody is pricing into their forecast
2
The real cost of losing a CrVT — rebuilding clinical capacity, recovery time per surgery, and the 6-month ramp on a replacement most owners never calculate
3
Why 70% of techs say better compensation matters most — but flexibility, scope, and growth path are what actually keep your A-players from leaving for Banfield
4
The retention infrastructure that works — scheduling autonomy, VTS specialty stipends, internal certification pathways, and the "promotion-instead-of-raise" track
5
Compensation reality check 2026 — regional CrVT wage benchmarks, the title-protection movement, and what owners need to budget before next year's review cycle
About This Session

Fix the tech leak — before it drains you

Join the Veterinary Business Institute for a Workforce panel on the crisis quietly draining practices: technician burnout and turnover. 70% of credentialed vet techs report severe burnout, and the 30% who quit cost owners more than losing any DVM.

We'll break down the true cost of losing a credentialed technician, what techs say actually keeps them (beyond pay), and the retention infrastructure — scheduling autonomy, specialty stipends, internal certification pathways, and promotion tracks — that keeps your A-players from walking out the door.

This Panel Is For You If...

  • You own, lead, or manage a veterinary practice
  • Your techs are burned out but you're not sure why
  • You've lost a credentialed tech and never priced the true cost
  • Pay raises aren't slowing the turnover
  • You want a real retention infrastructure — not just bigger paychecks
Meet Your Panelists

Learn From The Best

Mark Massaro
Mark Massaro, DVM
Founder · NCVC: Non-Clinical Veterinary Careers
Dr. Mark Massaro is the founder and moderator of "NCVC: Non-Clinical Veterinary Careers" on LinkedIn. After stopping practice due to mental-health concerns and spending several years exploring non-clinical options — particularly veterinary software — he has since returned to the clinic as a veterinary technician while maintaining the LinkedIn group to help others navigate their own non-clinical journey. He also does veterinary software consulting on the side under the name "The Digital DVM."
Ava Khodadadeh
Ava Khodadadeh, DVM
Veterinarian · Culture & Practice Management
Dr. Ava Khodadadeh is a veterinarian passionate about veterinary clinical culture, practice management, and improving interpersonal relationships within veterinary teams. She brings a practitioner's lens to the conversation about how workplace culture and team dynamics shape retention, burnout, and long-term career sustainability in clinical practice.
Caroline Kercheval
Caroline Kercheval, LVT
Talent Manager & LVT · VEG ER for Pets
Born and raised in West Virginia, Caroline has been in veterinary medicine since 2005 and a credentialed veterinary technician since 2011. Her experience spans general practice, specialty, emergency, exotics (including elephants), shelter medicine, and leadership — all driven by a strong passion for patient care and veterinary technician advocacy. Outside of vet med, she's a lifelong equestrian and dedicated reptile lover.

Ready to Stop the Tech Leak?

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