A retained client is worth far more than a new one — but most practices never run the lifetime-value math. A practical panel on turning first-time visitors into loyal recurring clients, winning back lapsed clients, and the retention metrics that reveal churn before revenue drops.
Replay sent to all registrants · Live Q&A included
Practical retention systems you can start in your practice the very next day.
Join the Veterinary Business Institute for a practical panel on client retention economics — turning 2026's new clients into lifetime value. A retained client is worth far more than a new one, but most practices never quantify the gap or run the math. This panel walks through the concrete systems owners can put in place before year-end.
Two experts — the founder & CEO of a subscription-care platform working across independent and corporate hospitals, and a storyteller and speaker whose work centers the client-pet bond that drives loyalty — break down the touchpoints, reactivation plays, and retention metrics that actually move the needle.
Free registration · Live Q&A · Replay included · $900 gift giveaway
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