🎁 Register today to win an exclusive gift valued at $900 | FREE LIVE PANEL β€” July 15, 2026 at 8:00 PM EDT | Limited seats Β· Replay sent to all registrants | Visit recovery Β· Value framing Β· Lifetime-value math | 🎁 Register today to win an exclusive gift valued at $900 | FREE LIVE PANEL β€” July 15, 2026 at 8:00 PM EDT | Limited seats Β· Replay sent to all registrants | Visit recovery Β· Value framing Β· Lifetime-value math |
Live Webinar Β· Free to Attend
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Exclusive gift valued at $900 β€” every registrant who attends live is automatically entered to win.
Date
July 15, 2026
Time
8:00 PM EDT
Format
Live Zoom Panel

The 4-Year Visit Decline β€” Reversing the Pet-Owner Pullback Without a Price War

Visits down 3% for the fourth straight year while prices climbed 6.57% β€” and the compounding gap is signaling client pullback, not a pricing problem. Here's the value-framing, lapsed-client outreach, and revenue-mix playbook that protects your forecast without starting a price war.

Katerina Svigos
Katerina Svigos
Founder & Owner Β· TrueVets Veterinary Hospitals
Kelly Barone
Kelly Barone
Veterinary Hospital Manager Β· Reiki Master
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🎁
Exclusive gift valued at $900 β€” every registrant who attends live is automatically entered to win!
Save Your Seat

Reserve Your Free Spot

Replay sent to all registrants Β· Live Q&A included

⚑ Limited seats available
Live Q&A Replay Included Practical Scripts
Key Discussion Topics

What We'll Cover

Practical, implementable strategies you can use in your practice the very next day.

1
Why visits are down ~3% for the fourth straight year while prices climbed 6.57% β€” and what the compounding gap is signaling about client trust
2
The 48% expansion in interval-between-visits β€” what's actually being skipped (wellness, dental, diagnostics) and what it costs your forecast
3
Reframing pricing conversations β€” transparency, value framing, and care plans that pull elective spend back through the door
4
Bounce-back protocols β€” lapsed-client outreach scripts, payment plans, and wellness packages that re-anchor the relationship
5
Building a recession-resilient revenue mix β€” shifting from per-visit dependency to subscription, retention, and lifetime-value math
About This Session

Win back the visit β€” without cutting price

Join the Veterinary Business Institute for a high-stakes client experience panel designed for owners and managers facing the industry's most pressing trend: the four-year decline in visit frequency. As prices have climbed, the gap between cost and client trust has widened β€” and pet owners are pulling back.

We'll dig into the data behind the 48% expansion in visit intervals, identify exactly what clients are skipping, and move past "price war" thinking β€” into value framing, transparent communication, and revenue models that shift your practice from per-visit dependency to long-term retention and lifetime-value math.

This Panel Is For You If...

  • You own, lead, or manage a veterinary practice
  • Your visit counts have been sliding for 2+ years
  • Clients are skipping wellness, dental, and diagnostic care
  • You're under pressure to "fix it" by cutting prices
  • You want a value-led playbook for retention and lifetime value
Meet Your Panelists

Learn From The Best

Katerina Svigos
Katerina Svigos
Founder & Owner Β· TrueVets Veterinary Hospitals
Katerina Svigos is the Founder and Owner of TrueVets Veterinary Hospitals in Florida, where she leads veterinary professionals and specialists in delivering gold-standard care through an integrative approach combining Eastern and Western medicine. A Doctor of Veterinary Medicine candidate at St. Matthew's University, she is committed to expanding TrueVets nationwide to make accessible, affordable, and high-quality veterinary medicine available to communities across the country.
Kelly Barone
Kelly Barone
Veterinary Hospital Manager Β· Reiki Master & Animal Practitioner
With 17+ years across the animal care industry, Kelly is a seasoned veterinary hospital manager dedicated to creating compassionate environments where operational efficiency and heartfelt service go hand in hand. As a Peer Development Partner, Change Champion, and Divisional Wellness Mentor, she has guided fellow hospital managers, led positive transformations across company-wide initiatives, and supported wellness plan enrollment across her division. A Credentialed Usui Reiki Master and Animal Practitioner, she brings both leadership rigor and a unique healing-arts perspective to her work.

Ready to Win Back the Visit?

Free registration Β· Live Q&A Β· Replay included Β· $900 gift giveaway

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