🎁 Register today to win an exclusive gift valued at $900 | FREE LIVE PANEL β€” June 17, 2026 at 8:00 PM EDT | Limited seats Β· Replay sent to all registrants | Stay interviews Β· Career ladders Β· Real retention | 🎁 Register today to win an exclusive gift valued at $900 | FREE LIVE PANEL β€” June 17, 2026 at 8:00 PM EDT | Limited seats Β· Replay sent to all registrants | Stay interviews Β· Career ladders Β· Real retention |
Live Webinar Β· Free to Attend
🎁
Exclusive gift valued at $900 β€” every registrant who attends live is automatically entered to win.
Date
June 17, 2026
Time
8:00 PM EDT
Format
Live Zoom Panel

Why Your Best People Leave β€” and How Top Veterinary Practices Make Them Stay

In a persistent talent crisis, hiring well isn't enough. The practices that thrive know why their best people actually walk away β€” and how to use stay interviews, career ladders, and the non-salary factors that drive real loyalty.

Desmond Xavier Coates
Desmond Xavier Coates, DVM
Medical Director Β· Author, The Gentle Leader
Jen Bruce
Jen Bruce, RVT, CVPM
Hospital Director Β· 24/7 ER & Specialty Hospitals
Jason Epstein
Jason Epstein
CVO & Founder Β· CatsOnly Veterinary Services
--
Days
--
Hours
--
Mins
--
Secs
🎁
Exclusive gift valued at $900 β€” every registrant who attends live is automatically entered to win!
Save Your Seat

Reserve Your Free Spot

Replay sent to all registrants Β· Live Q&A included

⚑ Limited seats available
Live Q&A Replay Included Practical Scripts
Key Discussion Topics

What We'll Cover

Practical, implementable strategies you can use in your practice the very next day.

1
The real reasons people leave β€” what exit interviews miss and what top practices actually hear
2
Beyond pay β€” the other 30% of retention: schedule, growth path, recognition, and leadership quality
3
Stay interviews, not exit interviews β€” catching disengagement before the resignation letter
4
Career ladders for techs and support staff β€” turning scope-of-practice expansion into a retention lever
About This Session

Hire well β€” retain better

Join the Veterinary Business Institute for an ownership and leadership panel dedicated to the most critical asset in any clinic: your people. In a highly competitive industry defined by a persistent talent crisis, the practices that thrive aren't just those that hire well β€” they're the ones that know how to keep their best talent engaged, valued, and growing.

We'll pull back the curtain on why high-performing team members actually walk away β€” the hidden frustrations standard exit interviews miss β€” and walk through a practical framework for proactive retention, from stay interviews to career ladders that turn techs and support staff into long-term partners.

This Panel Is For You If...

  • You own, lead, or manage a veterinary practice
  • You've lost a star team member and never quite knew why
  • Standard exit interviews aren't surfacing real problems
  • Your techs and support staff lack a clear growth path
  • You want a proactive retention framework, not exit damage control
Meet Your Panelists

Learn From The Best

Desmond Xavier Coates
Desmond Xavier Coates, DVM
Medical Director Β· Author, The Gentle Leader
Dr. Desmond Coates is a veterinarian, Medical Director, and leadership advocate focused on transforming team culture in veterinary medicine. Known for his systems-based approach and commitment to accountability with compassion, he helps teams move from dysfunction to clarity. He is currently writing The Gentle Leader, where he shares lessons from navigating broken systems early in his career.
Jen Bruce
Jen Bruce, RVT, CVPM
Hospital Director Β· 24/7 ER & Specialty Hospitals
Hailing from Toronto, Jen has been a notable figure in veterinary medicine for well over a decade. An RVT and CVPM, she was named PetPlan Practice Manager of the Year in 2018 and received the Emerging Leaders scholarship from the VHMA in 2021. Her roles have included Practice Manager and Operations Director, and she currently serves as Hospital Director overseeing two 24/7 ER & Specialty hospitals in the GTA.
Jason Epstein
Jason Epstein
Chief Veterinary Officer & Founder Β· CatsOnly Veterinary Services
A veterinarian with over 20 years of experience, Jason specializes in leadership roles across staffing, operations, and practice management β€” with a proven track record of driving strategic growth, operational excellence, and innovation. He is skilled at identifying and resolving clinical inefficiencies to optimize workflow and patient care, and is passionate about empowering technical staff and using technology to lift the standard of care.

Ready to Make Them Stay?

Free registration Β· Live Q&A Β· Replay included Β· $900 gift giveaway

Reserve My Spot β†’